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Frequently Asked Questions
Who are the African designers and artists featured?
Our Artist & Designers:
Aisha – Aisha Mulera has been doing basketry for 6 to 7 years. Aisha decided to employ herself after she lacked fees to continue her dream of being a nurse and since she knew how to weave using her hands, she received mentorship, put her art into practise and started coming up with various designs for for her specialist hand weaving skills. Aisha has the urge to use her skills to empower other young women to earn an income. It has made her happy since working with many women in need in Kibera; who are learning from her and doing a great job in basket weaving
Clinton – Clinton’s bio: https://sites.google.com/view/clintonartisto/
Chesta – Chesta Nyamosi a.k.a (Stroke Face) Chesta is a self taught artist who mostly does portraits which are inspired by African culture and that’s what he wishes people to see whenever they look at his artworks. Chesta has worked with Uweza Art Gallery and Nyota Art Gallery as an artist. He has done many exhibitions; his first exhibition was at the (UNEP) Gigiri. As well as Kuona Trust, Sarova Stanley, Alliance Francaise where he was featured at the Kenya Art Diaries (KAD) 2018/2019, and the Affordable Art Fair at National the Museum Chesta does art because it is his specific talent and passion and would love for people to be inspired whenever they see his art.
Baraka – Baraka Joseph Mutuku is a self taught fine and contemporary artist. Baraka’s inspiration comes from life but mostly, his experience of life in Africa and his surroundings. For example, the different African cultures, Afrikan people in general and daily Afrikan way of life. Baraka’s mission is to touch a soul with his art. Baraka has exhibited at the United Nations Kenya, The Museum of Art and Culture, The Panafrican Hotels in Nairobi and much more.
What kind of products does your e-commerce store offer?
Art and Lifestyle products by African artists and artisans (mainly East and South African as we want to highlight upcoming artists from regions in Africa that are underserved and deserve to be highlighted).
Are the products in your store authentic and handmade?
All products are handmade and fair trade. Our ethos is curation, community, commerce.
How can I place an order on your website?
Review the products that you want, add to cart and then finalise payment through our secure payment process system.
What payment methods do you accept?
Visa, Mastercard, Paypal, Amex
Is it safe to make a payment on your website?
We have ensured that we implement a process called PCI compliance – PCI DSS is a set of card industry-wide standards to help reduce fraud. It was launched by card providers and stands for Payment Card Industry Data Security Standards. All businesses taking card payments must follow and meet these standards, which show you’re looking after your customers’ data securely. This is part of your Barclaycard merchant agreement.
How long does it take to process an order?
Your order will be processed within 24-48 hours of ordering. If for some reason, we are unable to do so within this time frame, you will be alerted via email.
Do you offer international shipping?
Yes we do.
What are your shipping options and costs?
We offer various shipping options to meet your needs, including standard and expedited shipping. Shipping costs are calculated at checkout based on your location and the shipping method selected.
How long does shipping usually take?
Shipping times depend on your location and the shipping method. Standard shipping usually takes 5-7 business days, while expedited shipping typically arrives within 2-3 business days.
What is your return policy?
Our return policy allows for returns within 30 days of receiving your order. Please see our Returns and Refunds page on our website for detailed instructions.
Can I exchange a product if I'm not satisfied with it?
Yes, we offer exchanges for items you’re not satisfied with. Please refer to our Exchange Policy for specific instructions.
What if my product arrives damaged or defective?
We take great care in packaging, but in the rare event that you receive a damaged or defective product, please contact our customer support within 7 days of receipt for a replacement or refund.
Are there any import duties or taxes I need to pay?
Import duties and taxes may apply depending on your location and local customs regulations. Customers are responsible for any applicable customs charges.
Do you offer any discounts or promotions?
Yes, we regularly run special promotions and discounts. Keep an eye on our website, subscribe to our newsletter, and follow us on social media to stay updated on our latest offers.
How can I stay updated on new arrivals and special offers?
To stay informed about new arrivals and special offers, please subscribe to our newsletter and follow us on social media for the latest updates.
